At Service Pros Us, we take pride in delivering top-tier property restoration services to homeowners and business owners across Ohio and beyond. When water damage, storm damage, or sewage backups disrupt your life, you need the peace of mind that comes with knowing the job is done right.
We stand behind the quality of our structural drying, water mitigation, and restoration services. Below is an outline of our warranty coverage, commitments, and policy terms.
1. Our Workmanship Guarantee
We warrant that all labor, structural drying, and restoration work performed directly by Service Pros Us technicians will adhere to standard industry practices (including IICRC guidelines) and be free from defects in workmanship.
Water Mitigation & Drying Assurance: We utilize commercial-grade air movers, dehumidification units, and moisture meters to ensure your property reaches dry-standard moisture levels before structural repairs commence.
Workmanship Coverage: If any defect in our installation, repair, or remediation labor arises due to improper workmanship within [e.g., 1 Year / 3 Years] of completion, Service Pros Us will inspect and correct the issue at no additional cost to you.
2. Materials & Manufacturer Warranties
Materials Installed: Building materials used during reconstruction (such as drywall, insulation, flooring, and paint) are backed by the respective manufacturer’s limited warranty.
Warranty Support: Service Pros Us will pass along all manufacturer warranties to the property owner and assist in providing documentation should a manufacturer defect claim arise.
3. What Is Covered
This warranty applies to residential and commercial properties restored by Service Pros Us and coversWarranty & Satisfaction Guarantee
At Service Pros USA, we stand behind the quality of our restoration work. Water damage, mold, and fire restoration require precise execution, and our goal is to ensure your property is fully restored, safe, and structurally sound.
1. Workmanship Warranty We provide a 1-Year Limited Workmanship Warranty on all structural repairs, rebuilding, and restoration services performed by our team, effective from the date of project completion.
What is covered: Defects in labor, improper installation of structural materials, and craftsmanship issues resulting directly from our service.
What is resolved: If a defect in our workmanship arises within the warranty period, Service Pros USA will inspect, repair, or correct the affected area at no additional cost to you.
2. Dry-Out & Moisture Guarantee Water removal and structural drying are time-sensitive procedures. We use industrial-grade dehumidification and moisture-monitoring equipment to return your property to safe standards.
Dry-Standard Certification: We ensure affected structural elements meet industry-standard dry goals (verified via moisture meter readings) before completing the mitigation phase.
Post-Drying Inspection: If you suspect residual moisture in an area we mitigated within 14 days of service completion, we will return to re-inspect and deploy additional drying equipment if necessary.
3. Mold Remediation Clearance For projects involving certified mold remediation, we guarantee that the treated containment zone will pass post-remediation verification (PRV) testing upon completion of our work.
If an independent clearance test failed immediately following our remediation process, Service Pros USA will re-clean and re-treat the area at no extra charge until clearance standards are met.
4. Exclusions & Limitations To maintain warranty validity, properties must be kept in standard operational conditions. This warranty does not cover:
Pre-existing Conditions: Damage caused by structural defects, plumbing failures, or deferred maintenance present prior to our service.
New or Recurrent Leaks: Water damage caused by new leaks, pipe bursts, roof leaks, heavy rainfall, or flooding occurring after project completion.
Customer Modifications: Alterations, repairs, or tampering with the restored area performed by third parties or property owners.
Secondary Damage from Delay: Damage resulting from a failure to notify us promptly of a potential issue.
Acts of Nature: Severe weather events, natural disasters, or floods beyond human control.
5. How to File a Warranty Claim If you experience an issue that you believe is covered under our warranty, contact us immediately:
Phone: Call our direct line to report the issue.
Email: Send details and photos of the affected area to our support team.
Inspection: A project supervisor will schedule an on-site visit to inspect the claim within 24–48 hours.
WARRANTY CLAIM FORM
Your satisfaction and peace of mind are our highest priorities. If you suspect an issue or defect with any restoration work we completed, we are here to make it right under our Workmanship Guarantee. Please take a moment to fill out our Warranty Claim here with details and photos of the affected area. Once submitted, a member of our team will review your claim and reach out within 24 to 48 hours to schedule a complimentary on-site inspection.